We understand that life happens, and sometimes plans change. But don't worry, we've got you covered with our flexible option: If flexibility is important to you, we offer a special ticket insurance called "Flex Dance" that you can purchase during the ordering process. The option of ticket insurance: Flex Dance allows you to transfer the ticket to another person (only ONCE possible) for the festival of the respective year or to use it ONCE for the festival in the following year. This regulation does not apply to hotel bookings and other costs incurred in connection with the festival (these are not covered by Flex Dance). A refund of the purchase price is also excluded with Flex Dance. If you cannot attend the festival and wish to make use of the Flex Dance option, it is mandatory to inform us in writing by NO LATER THAN 8:00 PM on October 11, 2024. This can either be done by e-mail to contact@sensual-festival.com or through the contact form on our website. You will get instantly an confirmation E-Mail. Check your inbox. The Flex Ticket expires at the start of the event on October 11, 2024, at 8:00 PM. Any claims for the Flex option after 8:00 PM on October 13, 2023, will have NO validity. No exceptions will be made..

Absolutely! Gather your dance crew of 10 or more and enjoy our special group rates. Just contact us through our website for more information.

For all you spontaneous party-goers, single party tickets can be purchased on the spot, in Düsseldorf on the day of the party. No webshop sales for single party tickets, sorry!

We know you're eager to plan your dance-filled weekend! The final workshop schedule will be published at least one week before the festival. The Beta Plan is 4 weeks prior festival online.

You bet! No partner? No problem! We welcome solo dancers with open arms. Workshops rotate partners, and parties are all about mingling and dancing with everyone. Plus, we're working on a TAXI DANCER CONCEPT to make sure no one feels left out.

First of all, thank you for sticking with us! Just contact us through our website, and we'll send you a shiny new e-ticket within 5 days.

Of course! We're thrilled to have you join our Euro Sensual Family. Simply hop onto our WhatsApp group, or reach out to our support team through WhatsApp, our contact form, or phone. We'll guide you every step of the way!

You can upgrade your ticket until the last day of the festival. The upgrade price will be the difference between your paid price and the current price at the time you request the upgrade (not the gap at the time you bought the ticket). However, due to restrictions on the number of participants in the workshops and our planning, downgrades are not possible. Just contact us through our website.

During the festival, you can secure your parking ticket on-site at the reception of the Hilton Hotel. Spaces are limited, so come early and secure your parking spot.

The fees from the ticket shop TicketPay are there to provide participants with a safe and convenient ticket experience. Here are some reasons: Event Guarantee: TicketPay offers coverage in case the event cannot take place. Security: Your transactions and data are protected by state-of-the-art security technologies. Customer Service: A dedicated customer service team is available to you. Efficiency: The fees enable quick and efficient ticket processing. Improvement: Part of the fees is used to constantly improve the service. These reasons contribute to providing you with high quality and good service.